Website design

Satamaparkki

Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.

Client

Port of Helsinki

Time

2022

Role

UX/UI design, prototyping and supporting implementation

During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.

The previous version and user feedback

User test

Main take aways:

  • Language used in the service is unfamiliar for users

  • As a time-sensitive task, confusion can cause big trouble

  • Expect be fully informed before going forward

UX improvement

Based on the user test feedback, there were several focus areas:

  • Using users' language

  • Add visual message for differentiation and guidance

  • Prioritisation and clarification of the check out process

Thoughts and learning

Keep user well-informed

When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!


Align in the language

User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.


One step at a time

And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.

+358 50 345 4040

@2023 Bohan Sun, Helsinki, Finland

During a brief yet impactful collaboration with Port of Helsinki, I had the privilege of working on a project that aimed to enhance the park booking . As the client, reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall parking service.

During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.

During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.

The previous version and user feedback

Website design

Satamaparkki

Satamaparkki

Satamaparkki

Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.

Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.

Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.

Client

Port of Helsinki

Time

2022

Role

UX/UI design, prototyping

and supporting implementation

UX/UI design, prototyping and supporting implementation

Website design

User test

Main take aways:

  • Language used in the service is unfamiliar for users

  • As a time-sensitive task, confusion can cause big trouble

  • Expect be fully informed before going forward

User test

Main take aways:

  • Language used in the service is unfamiliar for users

  • As a time-sensitive task, confusion can cause big trouble

  • Expect be fully informed before going forward

+358 50 345 4040

@2023 Bohan Sun, Helsinki, Finland

Thoughts and learning

Keep user well-informed

When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!


Align on the language

User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.


One step at a time

And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.

Thoughts and learning

Keep user well-informed

When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!


Align on the language

User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.


One step at a time

And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.

Space

Space

UX improvement

UX improvement

UX improvement

Based on the user test feedback, there were several focus areas:

  • Using users' language

  • Add visual message for differentiation and guidance

  • Prioritisation and clarification of the check out process


Based on the user test feedback, there were several focus areas:

  • Using users' language

  • Add visual message for differentiation and guidance

  • Prioritisation and clarification of the check out process


+358 50 345 4040

@2023 Bohan Sun, Helsinki, Finland

Website design

Satamaparkki

Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.

Client

Port of Helsinki

Time

2022

Role

UX/UI design, prototyping

and supporting implementation

During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.

The previous version and user feedback

User test

Main take aways:

  • Language used in the service is unfamiliar for users

  • As a time-sensitive task, confusion can cause big trouble

  • Expect be fully informed before going forward

UX improvement

Based on the user test feedback, there were several focus areas:

  • Using users' language

  • Add visual message for differentiation and guidance

  • Prioritisation and clarification of the check out process

Thoughts and learning

Keep user well-informed

When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!


Align on the language

User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.


One step at a time

And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.

Space

+358 50 345 4040

@2023 Bohan Sun, Helsinki, Finland