Website design
Satamaparkki
Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.
Client
Port of Helsinki
Time
2022
Role
UX/UI design, prototyping and supporting implementation
During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.
The previous version and user feedback
User test
Main take aways:
Language used in the service is unfamiliar for users
As a time-sensitive task, confusion can cause big trouble
Expect be fully informed before going forward
UX improvement
Based on the user test feedback, there were several focus areas:
Using users' language
Add visual message for differentiation and guidance
Prioritisation and clarification of the check out process
Thoughts and learning
Keep user well-informed
When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!
Align in the language
User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.
One step at a time
And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.
During a brief yet impactful collaboration with Port of Helsinki, I had the privilege of working on a project that aimed to enhance the park booking . As the client, reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall parking service.
During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.
During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.
The previous version and user feedback
Website design
Satamaparkki
Satamaparkki
Satamaparkki
Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.
Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.
Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.
Client
Port of Helsinki
Time
2022
Role
UX/UI design, prototyping
and supporting implementation
UX/UI design, prototyping and supporting implementation
Website design
User test
Main take aways:
Language used in the service is unfamiliar for users
As a time-sensitive task, confusion can cause big trouble
Expect be fully informed before going forward
User test
Main take aways:
Language used in the service is unfamiliar for users
As a time-sensitive task, confusion can cause big trouble
Expect be fully informed before going forward
Thoughts and learning
Keep user well-informed
When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!
Align on the language
User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.
One step at a time
And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.
Thoughts and learning
Keep user well-informed
When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!
Align on the language
User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.
One step at a time
And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.
Space
Space
UX improvement
UX improvement
UX improvement
Based on the user test feedback, there were several focus areas:
Using users' language
Add visual message for differentiation and guidance
Prioritisation and clarification of the check out process
Based on the user test feedback, there were several focus areas:
Using users' language
Add visual message for differentiation and guidance
Prioritisation and clarification of the check out process
Website design
Satamaparkki
Upgrading Satamaparkki.fi's park booking service. My role involved optimising the parking service based on user feedback and adding new features.
Client
Port of Helsinki
Time
2022
Role
UX/UI design, prototyping
and supporting implementation
During a brief yet impactful collaboration with the Port of Helsinki, I had the privilege of working on the project that aimed to enhance the parking spot booking service. The client reached out to Futurice to incorporate a newly opened parking area into their existing system while simultaneously updating the overall booking service.
The previous version and user feedback
User test
Main take aways:
Language used in the service is unfamiliar for users
As a time-sensitive task, confusion can cause big trouble
Expect be fully informed before going forward
UX improvement
Based on the user test feedback, there were several focus areas:
Using users' language
Add visual message for differentiation and guidance
Prioritisation and clarification of the check out process
Thoughts and learning
Keep user well-informed
When it comes to payments, clarity isn't just nice—it's a must. Making sure users know what's going on at each step not only eases their minds but also boosts their loyalty. A well-informed user is a happy user!
Align on the language
User testing was an enlightening experience. It turns out there's a bit of a language barrier between users and service providers. So, for anything time-sensitive like booking services, aligning our language with what the user understands is crucial. That way, everyone’s on the same page.
One step at a time
And let’s not forget about the booking flow. It has its share of steps, but that's no reason for it to be confusing. A step-by-step approach can go a long way in cutting down cognitive overload, making the user experience a breeze.
Space